3.1. By the use of “web beacons”.
3.2. A cookie is a small text file which is transferred from a website and stored on your computer’s hard drive. It enables a website to “remember” who you are.
3.3. Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer or Netscape Navigator, you should be able to configure your browser to restrict cookies or block all cookies if you wish. This will however, affect your ability to log into and use our shopping channel, community areas and other restricted areas of our website. Browser-specific instructions on how to restrict or block cookies may be found on the Interactive Advertising Bureau’s website at http://www.allaboutcookies.org/.
3.4. We use session cookies (which are temporary cookies) in the products and services and communities sections of our website to verify your identity when you log in, to keep track of which pages you visit and what is in your shopping basket, to personalise our service to you, including sending you or your business any marketing information you have indicated you would be happy to receive and to improve our website. Our session cookies currently contain your customer account number and company name. From approximately March 2004, our session cookies will contain your email address. Session cookies are deleted when you close your browser (i.e. the software program you use for searching and viewing various kinds of Internet resources such as information on a web site).
3.5. We do not use persistent cookies, i.e. cookies remain on your hard disk until you delete them.
3.6. No cookies on our site are served or used by third parties.
3.7. Some of our web pages contain electronic images known as web beacons (sometimes known as web bugs, clear gifs, or trackers) that allow us to count users who have visited these pages after clicking through from an advertisement for our products or services from a third party site. They also tell us whether someone has bought a product from our site and its cost after clicking through from an advertisement, but not in a way that identifies any particular individual. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We do not carry web beacons placed by third party advertisers but we do use a third party to aggregate this data for us.
3.8. Because web beacons are the same as any other content request included in the recipe for a web page, it is not possible for you to opt out or refuse them. However, as we use web beacons in conjunction with cookies they can be rendered ineffective by either opting out of cookies or by changing the cookie settings in your browser.
3.9. More information on cookies and web beacons can be found at http://www.allaboutcookies.org/.
3.10. By registration
3.10.1. We collect information about you that you provide when you register to use the community areas or other restricted areas of our site.
3.11. Through completion of online forms
3.11.1. We collect information about you if complete any of the various forms on our site to contact us, make enquiries, order products and services, apply to us and give us feedback.
3.11.2. We need you to give us certain information, which will be indicated on the form you are required to complete in order to place an order. It would help us if you give us any other information that you think will be relevant but you are under no obligation to do so.
3.12. Through traffic data and site statistics3.12.1. We do keep a record of traffic data which is logged automatically by our server, such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit.
3.12.2. We also collect some site statistics such as page hits and page views.
3.12.3. We are not readily able to identify any individual from traffic data or site statistics.
3.13. By you contacting us by other methods other than the website
3.13.1. The website provides various telephone and fax numbers and email addresses for you to contact us. We will collect information from you that you provide through any of these methods.
3.13.2. We may also collect other information you supply to us after your initial contact with us.